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Privacy Policy

Fisher Wallace Laboratories, Inc. is committed to ensuring protection of all personal information that we hold, and to provide and to protect all such data. We recognize our obligations in maintaining this program to meet the requirements of GDPR.

Policies and Procedures — we have revised data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including:

Data Protection - our main policy and procedure document for data protection has been revised to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy and the rights of individuals.

Data Retention and Erasure - we have updated our retention policy and schedule to ensure that we meet the "data minimization" and "storage limitation" principles and that personal information is stored, archived and destroyed in accordance with our obligations. We have procedures in place to meet the new "Right to Erasure" obligation.

Data Breaches - our procedures ensure that we have safeguards in place to identify, assess, investigate and report any personal data breach as early as possible. Our procedures have been explained all employees.

International Data Transfers and Third-Party Disclosures - where Fisher Wallace Laboratories, Inc. stores or transfers personal information outside the EU, we have robust procedures in place to secure the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as binding rules, or standard data protection clauses for those countries without.

Subject Access Request (SAR) - we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge.

Privacy Notice / Policy - we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.

Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information

Direct Marketing - we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

Data Protection Impact Assessments (DPIA) - where we process personal information that is considered high risk, we have developed stringent procedures for carrying out impact assessments that comply fully with the GDPR's Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).

Processor Agreements - where we use any third-party to process personal information on our behalf (ie Mailchimp, etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they meet and understand their/our GDPR obligations.

Data Subject Rights

We provide easy-to-access information via fisherwallace.co.uk of an individual’s right to access any personal information that Fisher Wallace Laboratories, Inc. processes about them and to request information about: 

  • what personal data we hold about them
  • the purposes of the processing
  • the categories of personal data concerned
  • the recipients to whom the personal data has/will be disclosed
  • how long we intend to store your personal data for
  • if we did not collect the data directly from them, information about the source
  • the right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
  • the right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • the right to lodge a complaint or seek judicial remedy and who to contact in such instances.

Information Security and Technical and Organizational Measures

Fisher Wallace Laboratories, Inc. takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorized access, alteration, disclosure or destruction.

GDPR Roles and Employees

Fisher Wallace Laboratories, Inc. has designated a Data Protection Officer (DPO) and has appointed a data privacy team to develop and implement our roadmap for complying with the data protection regulations. The team are responsible for promoting awareness of the GDPR across the organization, assessing our GDPR compliance, identifying any gap areas and implementing the new policies, procedures and measures.

Fisher Wallace Laboratories, Inc. understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans.

If you have any questions about our GDPR compliance policies, please contact info@fisherwallace.co.uk

What Information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience - Your information helps us to better respond to your individual needs.
    • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.
    • To improve our customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
    • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for express purpose of delivering the purchased product or service requested.
    • To administer a contest, promotion, survey or other site feature.
    • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

      How do we protect your information?

      We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

      We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

      After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

      Do we use cookies?

      Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser - if you allow - that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

      We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

      As you browse https://www.fisherwallace.co.uk, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner then enables us to present you with retargeting advertising on other sites based on your previous interaction with https://www.fisherwallace.co.uk. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out their partners' targeted advertising.

      Do we disclose any information to outside parties?

      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

      Google Adwords Conversion Tracking

      We use Google Adwords Conversion tracking which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice https://www.google.com/policies/privacy/ads for more information about Google Conversion Tracking and the ability to opt out.

      Third party links

      Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

      Klarna

      In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

      General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

      Online Privacy Policy Only

      This online privacy policy applies only to information collected through our website and not to information collected offline.

      Your Consent

      By using our site, you consent to our privacy policy.

      Changes to our Privacy Policy

      If we decide to change our privacy policy, we will post those changes on this page.
      This policy was last modified on 10/02/19

      Contacting Us

      If there are questions regarding this privacy policy you may contact us using the information below.

      Telephone 001-212-688-8100
      Email info@fisherwallace.co.uk
      Address Fisher Wallace Laboratories, Inc.
      515 Madison Avenue
      New York, NY 10022
      USA